GTC

 

§1

These terms govern all bookings made. All correspondence should be addressed to our office. You accept these booking terms on behalf of all members of your party.
Exclusive partners of the rental contract are client and hotel, pension or private landlords.

Hanno-Fair Events GmbH & Co. KG is the arranging agency for the rental contracts. Third party contracts are concluded in the name of the client (lodger, hotel guest).

We are not a tour operator in the sense of §§ 651a ff BGB (German civil code). Our liability refers to due diligence of the arrangement of the accommodation contract and is limited to gross negligence.

 

§2 Payment Policy

To guarantee the reservation please make the total payment by the mentioned date. For later payments please expect an invoice for 10% interest for delay.

Credit Card Payments:
Please fax the credit card number, expiration date, front and back copy to us upon  request. Or you can provide us with the credit card details immediately in the mentioned fields at the payment option  ‘Credit Card’ Online. If you send us the SSL booking or request all credit card information will be forwarded to us encryptedly.

Bank wire payments:
Our bank details will be forwarded to you along with your confirmation. Please mention your invoice number with the bank transfer and make sure that all fees are covered by you.

You will receive the invoice and confirmation by E-Mail as soon as you book the room. The hotel voucher will be send out to you as soon as we receive the payment, kindly present it upon check-in at your place of accommodation.

 

§3 Cancellation Policies

If you cancel or change your reservation after the free of charge cancellation deadline,  we will try to resell the rooms on your behalf and refund 75% in case of success after the stay.

You will see the exact cancellations penalties on your confirmation/ invoice.

 

§4

For a no show (non–use of the reservation without prior written cancellation) there will be no refund, because neither the hotel nor we have a chance to resell the cancelled room(s).

 

§5

If we are not able to accommodate you in the confirmed hotel, we will reserve the right to accommodate you in an alternative hotel in the same or higher tier and equivalent location.

 

§6

Our prices are always given in EURO.

 

§7 Information about the hotels

All information about the hotels on the website can be updated and changed without prior notification. We have visited many of the hotels published and tried to describe them as precisely as possible to the best of our knowledge. For the remaining hotels we rely on the information provided by the hotels. We can not guarantee the accuracy of those information provided. We are not reliable if any of the mentioned facilities are not available; if a renovation is being carried out; if the hotel does not meet the personal preferences; for disturbances or inconvenience that are beyond our control, in any accidents that may occur in a hotel or for any kind of a loss or theft.

 

§8

Our guidelines below will give you a general idea about what can be expected in each classifaction.
(THIS CLASSIFICATION SERVES ONLY AS INFORMATIVE PURPOSES AND DOES NOT STAND FOR A GUARANTEE OR WARRANTY)

*

Most of the hotels in this category are small private enterprises.

**

Most of those hotels are small to medium sized properties. Reception and staff will be more professional than in a one star property. As well the hotel will offer a wider range of service and it is likely to find food and drinks in the hotel.

***

These are small to medium sized hotels with a higher quality and a wider range of services. The reception and public areas will be more spacious.

****

In this category should be a noticeable difference in furnishings and quality of service. The rooms are usually more spacious than those in the lower categories. The availability of services like laundry and dry-cleaning, restaurant and bar is very likely.

*****

The hotels in this category should offer spacious and luxury accommodation. The customers should expect flawless service.

 

§9 We define the bedding of the rooms as indicated below

Single Room:

One single bed

Double Room:

A queen size bed (= double) or two single beds (= twin)

Triple Room:

Three single beds or one double bed and a extra bed or bed couch

Quad Room:

2 queen size beds or 4 single beds

Extra Bed:

A bed couch or an extra bed

Our guests are entitled to at least basic furnishings in the booked rooms: Shower or Bath/ WC in the room, TV, bed and closet.

 

§10 Arrival/ Check-in

Rooms are generally available from 3 p.m.. Arrival must be until 7 p.m. to guarantee availability of the room(s). For a later arrival please contact your hotel or host to agree on your check-in time. Otherwise we cannot guarantee the reservation.

 

§11 Departure/ Check-out

Rooms have to be vacated by 9:30 a.m. in order to guarantee sufficient time for housekeeping.

 

§12

Extra costs like expenditures for meals, minibar, laundry, dry cleaning, telephone etc. needs to be paid by the guest at the time of departure.

 

§13

We shall not be liable for any failure or delay in the hotels or service provided which is beyond our reasonable control. The following shall be regarded as such circumstances: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any governmental authority or agency (including but not limited to refusal or revocation of any license or consent), fire, flood, lightning, explosion, fog or bad weather, sickness, pilferage, machinery breakdown, interruption or failure of a utility service (including electricity, gas, water or telecommunications), renovations undertaken by the hotel, labor disputes, strikes, lockouts or boycotts, embargo, blockade.

 

§14 Complaints regarding the services in the hotel

In the case of the occurrence of a problem or service please inform the management of the hotel and as well us immediately to settle the inconvenience as soon as possible. If you fail to inform us during the occurrence please notify us in writing not later than 3 (three) days after the occurrence. Please attach a signed copy from the hotel management that they are aware of the occurred problem. If you fail with this procedure, we may not be able to carry out actions regarding the reason of the complaint and might not be able to meet your demands.

 

§15

During fair periods our hotel selling rates might be higher than in the hotel itself and out of trade show times,  possibly + city tax.
Our prices are fixed prices. In case of very early bookings exceptionally prices may rise in the year of consumption by max. 10%. Changes of the value added tax also require price adaption.

 

§16

If you booked a package and the service provider does not fullfill any oft he booked services please contact us immediately.

 

§17

Your booking is governed by the laws of Germany where we are located and is subject to exclusive jurisdiction in our country.